PRIVACY POLICY
Effective Date: July 1, 2026 | Last Updated: July 1, 2026
Listening Between the Lines (“LBTL,” “we,” “us,” or “our”) is an audiology educational and coaching platform founded by Anastasiya Martynova ("Dr. Ana"), Doctor of Audiology. We are committed to protecting the privacy of every person who visits, enrolls in, or engages with our programs and resources at listeningbtl.com.
This Privacy Policy describes what information we collect, how we use it, and the choices you have. By creating an account or using our platform, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, enroll in a course, or contact us, we may collect:
- Full name and email address
- Password (stored in encrypted form)
- Billing information (processed securely through our payment processor; we do not store full card details)
- Any information you voluntarily share in course discussions, community spaces, or direct messages to our team
1.2 Information Collected Automatically
When you use our platform, we automatically collect certain technical information, including:
- IP address and approximate geographic location (country/state level)
- Browser type, device type, and operating system
- Pages visited, course progress, and time spent on content
- Referring URLs and navigation patterns
This data is collected through cookies, pixel tags, and similar tracking technologies hosted by Thinkific, our course delivery platform.
1.3 Information from Third-Party Platforms
If you connect a third-party account (such as Google) to log in, we receive basic profile information as permitted by that platform. We do not receive your passwords from third-party services.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Deliver course content, track your progress, and issue completion certificates
- Process payments and send billing-related communications
- Send program updates, new content announcements, and educational emails (you may opt out at any time)
- Respond to your questions and support requests
- Improve our content, platform experience, and aural rehabilitation programs
- Comply with applicable legal obligations
We do not use your information to make automated decisions that have legal or similarly significant effects on you.
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party vendors to operate our platform, including:
- Thinkific — course hosting and account management
- Payment processors (e.g., Stripe) — secure transaction processing
- Email marketing platforms (e.g., ConvertKit) — program communications
- Analytics tools — aggregate platform usage data
These providers are contractually required to protect your information and may only use it to perform services on our behalf.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, safety, or property of LBTL, our users, or the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of LBTL assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You may control cookie settings through your browser; however, disabling certain cookies may affect platform functionality.
We do not currently respond to Do Not Track (DNT) signals from browsers.
5. Data Retention
We retain your account information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain it for legal, financial, or compliance purposes.
Aggregated, de-identified data may be retained indefinitely for program improvement purposes.
6. Your Choices and Rights
You have the following rights with respect to your personal information:
- Access — You may request a copy of the personal information we hold about you.
- Correction — You may update inaccurate information directly in your account settings or by contacting us.
- Deletion — You may request that we delete your account and associated personal data.
- Opt-Out of Marketing — You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email. Transactional emails related to your account or purchases are not subject to opt-out.
- Data Portability — You may request a copy of your data in a portable format where technically feasible.
To exercise any of these rights, contact us at the email address listed in Section 11. We will respond within 30 days.
7. Children’s Privacy
Our platform is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a person under 18 without parental consent, we will delete that information promptly.1
If you believe a minor has provided us with personal information, please contact us immediately.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our platform is hosted by Thinkific, which maintains industry-standard security protocols.
No method of data transmission over the internet is 100% secure. While we take your privacy seriously and work diligently to protect your information, we cannot guarantee absolute security.
9. Third-Party Links
Our platform and emails may contain links to third-party websites, resources, or tools. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party platforms you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 14 days before the change takes effect.
Your continued use of our platform after the effective date of any update constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Listening Between the Lines
Website: listeningbtl.com